What are the pros and cons of human vs. automated transcription services?  Transcription services have become an indispensable part of several industries, from media and entertainment to healthcare and education. The primary goal of transcription services is to convert spoken words into written text, which can be used for various purposes, such as creating subtitles, generating written content for podcasts, or recording medical histories.

When it comes to choosing a transcription service, one of the most significant decisions is whether to opt for a human transcriptionist or an automated transcription software. Both options have their pros and cons, and it’s essential to understand these to make an informed decision.


Human vs Automated Transcription Services Comparison Guide
Discover the benefits and drawbacks of human vs automated transcription services in this informative blog post. Learn the pros and cons of each method and choose the best option for your needs.

Human Transcription Services:


  • Accuracy: Human transcriptionists are more accurate in transcribing speech, especially in cases where there are multiple speakers, accents, or technical terms. They are also better equipped to handle complex grammar, punctuation, and formatting issues.
  • Flexibility: Human transcriptionists can handle a wide range of audio or video files, including those with poor audio quality, background noise, or technical glitches. They can also transcribe different languages and handle challenging subjects with ease.
  • Personal Touch: Human transcriptionists bring a personal touch to the transcription process, which can be beneficial in certain industries, such as medical or legal, where accuracy and confidentiality are critical.


  • Cost: Human transcription services are more expensive than automated transcription software. The cost is usually based on the length of the audio or video file, the number of speakers, and the complexity of the subject matter.
  • Turnaround Time: Human transcriptionists typically require more time to transcribe an audio or video file compared to automated transcription software. The turnaround time can be anywhere from a few hours to several days, depending on the complexity of the project.
  • Availability: Human transcriptionists may not be available 24/7, which can be a problem for businesses that require urgent transcription services.

Automated Transcription Services:


  • Cost: Automated transcription software is typically much more affordable than human transcription services, making it a more accessible option for businesses on a tight budget.
  • Speed: Automated transcription software can transcribe an audio or video file in a matter of minutes, making it an excellent option for businesses that require urgent transcription services.
  • Availability: Automated transcription software is available 24/7, which makes it a more convenient option for businesses that operate on a global scale.


  • Accuracy: Automated transcription software is not as accurate as human transcriptionists, especially in cases where there are multiple speakers, accents, or technical terms. The software may also struggle with background noise, poor audio quality, and complex grammar and punctuation issues.
  • Inflexibility: Automated transcription software is designed to handle a limited range of audio or video files and may not be able to transcribe different languages or challenging subjects.
  • Lack of Personal Touch: Automated transcription software lacks the personal touch of a human transcriptionist, which can be critical in certain industries, such as medical or legal.

In conclusion, choosing between human and automated transcription services will depend on your specific needs and requirements. If accuracy, flexibility, and personal touch are critical to your business, you may want to opt for human transcription services. On the other hand, if cost, speed, and availability are your primary concerns, automated transcription software may be a better option. Whichever option you choose, it’s essential to carefully evaluate the pros and cons and make an informed decision.

At 360 Transcription, we prioritize being available 24/7, HIPPA Compliant, cost efficient, with quick turn around times. Contact Us today to learn more.