Investing in the implementation of a new electronic health record system can increase satisfaction and decrease burnout. In one case that was studied, initial satisfaction was low. However, training in the proper use of the new technology improved satisfaction and increased efficiency in the use of the new technology.
Understanding what expectations providers have with their record-keeping can boost their satisfaction levels. One of the keys to high satisfaction seemed to be creating a highly structured onboarding process. This process should include a clear explanation of the organizations’ culture. This can help set expectations for the provider.
Understanding what is considered mastery helps eliminate confusion over the workflow, what is required, and what is just beneficial. If compliance workflow is the only consideration when developing an EHR, provider satisfaction will likely be low. A workflow that adds value beyond compliance issues will help the provider understand what is going on with the patient, improve communication, and boost satisfaction for both provider and patient.
When implementing an EHR, the provider must understand that they must take on the responsibility of mastering the EHR. They can improve the quality of the EHR dramatically by devoting time and attention during the onboarding process. Doing so creates a better product for both patients and the provider.
Another key to increasing satisfaction with EHRs is ensuring that providers understand that the drop-down menus and checkboxes that make up parts of the electronic health records will not be the only thing included in the patient’s charts. Medical transcription is still a part of modern-day health records. The provider can dictate history, first-person views of the patient, and other contextual clinical narratives into a cellphone, digital recorder, computer microphone or any other recording device. Medical transcription will ensure the information makes it to the EHR.
One way to help providers improve their EHR implementation is by providing a provider support specialist to help. This support person can provide continuing education for the provider, working alongside the provider during the learning process.
It is also valuable to explain to the provider that the EHR is not a dead tool. If the provider has ideas about how to better implement EHRs, what should be included, or how they should be maintained, they should feel free to discuss these ideas. The goal should be continuous education and improvement, rather than using EHRs as static tools.
As with any new technology, the initial roll-out can be overwhelming. A key factor in boosting satisfaction with both providers and patients is training. EHRs do not have to be overwhelming, and they will not prevent the inclusion of the clinical narrative. Taking charge of training and maintaining a consistent schedule of continuing education allows your providers to get the most benefits from the EHR process.