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Quality makes a big difference in the results you get with anything involving data, especially when we’re talking about medical and health information. This brings us to the topic of quality when it comes to medical transcription. Medical Transcription is a broad term for the transfer of audio files to digitally accessible text. It’s an important service that comes with many options and benefits. For this reason, it helps to have a better idea of just what defines quality medical transcription and related services. This gives you a better feel for what to look for and consider as you make your decisions about medical transcription services.

laptop and headset - quality medical transcription

How EHR Transcription Is Handled

For medical and healthcare practices, a big part of medical transcription is EHR transcription, referring to the digitization of electronic health records. EHRs are equally useful for dental practices and ones focusing on other specialties like hearing and vision care. If properly maintained electronic health records are essential for your practice or facility, a key factor with quality is how EHRs are transcribed and how this process is handled. A reputable and experienced transcriptionist is up-to-date on related factors such as:

  • Current best practices with EHRs
  • What’s required and standard with applicable codes
  • What specifically applies for various healthcare and medical situations
  • Database compatibility to ensure access to EHRs for all relevant parties

Flexibility with Service Options

Flexibility is another part of the quality equation with medical transcription. This is especially beneficial if you need to access health-related information for other purposes other than providing direct patient care. For example, an insurance company or medical malpractice attorney may need convenient access to clients’ health information. A transcription service with the ability to adjust services to meet client needs is one that’s going to be more appreciated in situations like this.

A Seamless Fit with Your In-House Capabilities

Speaking of flexibility, another sign of quality transcription service is an ability to complement existing in-house efforts. In other words, if you have staff already capable of doing certain transcription tasks, a quality medical transcription service provider can find the best way to work with your staff to fill any gaps or lighten loads. For example, you may need outsourced transcription primarily for patient notes if your staff already effectively manages other transcription-related tasks.

A Proactive Approach to Client Communication

How a medical transcription service handles communication is equally important when it comes to quality and customer satisfaction. Ideally, it’s helpful to work with a transcription service that’s diligent about trends and technology. If, for instance, there are newer standards or approaches to how transcription is usually handled under certain situations, a quality-focused transcription service should proactively let you know about such things. This way you can determine if you wish to make any changes with your transcription preferences and requirements. Communication that’s beneficial for medical transcription service clients also involves:

  • Reports of any common issues related to the transcribed data
  • Prompt responses to any client inquiries or concerns
  • Alerts or notifications when transcribed data is available

Determine Your Priorities with Medical Transcription Services

There’s no one-size-fits-all approach when it comes to medical transcription services. Prioritizing your needs makes it easier to choose service options that will benefit you and your practice or business the most. The good news is a quality-oriented, customer-focused medical transcription service is more than capable of providing services in a way that benefits clients the most.